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Support

Search everything first. If that does not resolve it, six routes reach a person — and you are never required to work out which one is correct.

Searches documentation, troubleshooting, licensing and release notes. If nothing matches, you are shown the nearest topics and a route to a person — with your question carried across, so you do not retype it.

Common problems

Organized by what you are seeing, not by which part of the product is responsible.

The most frequent symptoms
What you seeWhere to look
Activation will not completeLicensing help
A display is missing or blankTroubleshooting
Scripture is not appearingTroubleshooting
Broadcast will not connectCertified integrations
The installer will not runInstallation guide
A checksum does not matchVerify your download

Reach a person

Six routes. If you are not sure which fits, use the first one — it reaches us either way and we will route it internally.

Contact routes
RouteUse it forAddress
GeneralAnything else, or you are not surehello@logospilot.com
SupportThe product is not doing what it shouldsupport@logospilot.com
LicensingActivation, transfer, device allowance, renewallicensing@logospilot.com
BillingInvoices and paymentbilling@logospilot.com
SalesPricing and purchasingsales@logospilot.com
PartnershipsTechnology and ministry partnershipspartners@logospilot.com

Writing to the wrong address is not a problem

We route it and answer from the right place. You will not be asked to resend it somewhere else.

If a service is at risk

If something is preventing an event from running — an activation that will not complete, a machine that has failed, a display that will not come back — say so in the first line of your message.

We treat anything that could stop a service differently from anything that cannot. A billing question on a Saturday is still a billing question; an activation failure on a Saturday is not.

Security is a separate route

If you believe an installer was altered, a signature is invalid, or you have found a vulnerability, use security@logospilot.com rather than support. Read the responsible disclosure policy.

Where to go next

Related

Tell us what happened

Say what you saw and what you were doing. You do not need to diagnose it first — that is our job, not yours.

Contact support Search documentation