Skip to content
LogosPilot
Start free trial

Contact LogosPilot

Six routes. If you are not sure which fits, use General — it reaches us either way, and we route it internally rather than asking you to resend.

The six routes

Contact routes and what each covers
RouteUse it forAddress
GeneralFirst contact, press, anything unclear, and anything not listed belowhello@logospilot.com
SupportInstallation, documentation, downloads, troubleshooting, the product not behavingsupport@logospilot.com
LicensingActivation, transfer, device allowance, renewal, trial questionslicensing@logospilot.com
BillingInvoices, payment, refundsbilling@logospilot.com
SalesPricing, purchasing, volume and educational enquiries, demonstrationssales@logospilot.com
PartnershipsTechnology integrations, ministry partnerships, resellerspartners@logospilot.com

You cannot pick the wrong one

If a message arrives somewhere unexpected we route it and reply from the right place. You will never be told you wrote to the wrong address.

Specialist routes

Three routes are reached from the page where the need arises rather than from this list, because they carry obligations the general routes do not.

Specialist routes
RouteReached fromAddress
SecurityResponsible disclosuresecurity@logospilot.com
PrivacyPrivacy policyprivacy@logospilot.com
LegalLegallegal@logospilot.com

What helps us answer faster

None of this is required. It just shortens the conversation.

  • What you saw, in your own words. You do not need to diagnose it first.
  • What you were doing when it happened.
  • The LogosPilot version, if you can reach it.
  • Whether a service is at risk. Say so in the first line if so.

We do not run a survey before helping you

There is no form to complete, no ticket number to quote back, and no account required to get an answer.

Where to go next

Related

Not sure which route

Use General. It reaches us, and we will route it to whoever can answer it properly.

Send a message Search support